Vital: a UX study on healthcare

About:

This is a project I recently worked on over the summer as part of the General Assembly UX program. The objective and project timeline was simple: research a topic, identify the problem, prototype, and test.

The topic I chose was healthcare. I began with an initial hypothesis, based on my own experiences and struggles: I also began looking for sources of inspiration. One that caught my eye was a health care proposal completed by a UX agency, Fantasy health.

User research:

From there, I began the process of user research. Interviewing friends and family, I began to accumulate data on user preferences, needs, and, most importantly, their pain points.

Some common feedback collected:

• users would rather communicate with their healthcare providers digitally, rather than by phone
• users dislike long wait times and limited availabilities common in doctors
• users often have trouble managing their health history, and those who do rely on paper and binders to track their medical health. Both would like a composite digital system for managing their records.
• users often have trouble navigating and understanding their insurance plan and status
• users also have difficulty managing their bills and charges, and strongly prefer e-bills over paper

Identifying the problem:

From there, I began to narrow down my problem statement. I kept it simple and to the point: I then began prototyping and finalizing the final design.

Here's a look at a few of the final mockups: