PROJECT BRIEF

This is a project I recently worked on over the summer as part of the General Assembly UX program. The objective and project timeline was simple: research a topic, identify the problem, prototype, and test.
The topic I chose was healthcare. I began with an initial hypothesis, based on my own experiences and struggles:

USER RESEARCH

From there, I began the process of user research. Interviewing friends and family, I began to accumulate data on user preferences, needs, and, most importantly, their pain points.

Some common feedback collected:

• users would rather communicate with their healthcare providers digitally, rather than by phone
• users dislike long wait times and limited availabilities common in doctors
• users often have trouble managing their health history, and those who do rely on paper and binders to track their medical health. Both would like a composite digital system for managing their records.
• users often have trouble navigating and understanding their insurance plan and status
• users also have difficulty managing their bills and charges, and strongly prefer e-bills over paper

IDENTIFYING THE PROBLEM

I then began to narrow down my problem statement. I kept it simple and to the point:

I then began prototyping and finalizing the final design. Here's a look at a few of the final mockups: